Telecommunication

• “Open-Space” Conferences on the basis of the Balanced Scorecard (BSC) in order to optimize new Sales Strategies for more than 200 high-level managers of leading telecommunication enterprises.
  • New sales strategy analysis: measurable KPIs that can track the strategy’s effectiveness
    (e.g., sales growth, market share increase, customer satisfaction).
  • Improvement in leadership alignment, measured through post-conference surveys, assessing how well senior leadership is aligned on strategic goals.
  • BSC-based progress monitoring, where each department tracks progress against clearly defined KPIs (e.g., increase in customer acquisition rate, improved sales conversion rate, or higher customer retention rate).
  • Achieved measurable improvement in sales performance within a set time frame (e.g., 6-18 months), tracked through financial and customer metrics.
• Sales-Coaching Sessions in 14 countries (EEMEA and South Africa) for Field Market Managers of a market leader in mobile phones.
  • Sales performance improvement: Measured the sales volume and revenue per customer for each Field Market Manager post-coaching (e.g., increase in average sales per month).
  • Tracked the adoption of new sales techniques, assessed via individual performance reviews and self-assessments by managers, looking for measurable improvements in their ability to drive sales.
  • Enhanced customer satisfaction: Used customer feedback surveys to assess improvements in service delivery and customer relationship management.
  • Set specific performance targets: For instance, a 10% increase in conversion rates or a 15% improvement in customer retention rates within 6 months.
• Product trainings due to the local market strategies for Market Development Managers in 14 countries (EEMEA and South Africa) for a market leader of mobile phones.
  • Increased product knowledge: Measured training effectiveness through post-training assessments and on-the-job application, evaluating managers’ ability to execute local market strategies effectively.
  • Tracked market-specific KPIs, such as sales growth, market penetration, and customer satisfaction, to evaluate the success of training initiatives across different regions.
  • Measured the adoption of local market strategies through follow-up assessments, evaluating how well managers integrate training insights into their market execution plans.